Kits in stock will be supplied on the same day; kits that depend on Bilstein manufacturing may take weeks or months; kit assembly is only available on demand.
This website updates stocks twice a day. If an out-of-stock order is processed and subsequently cancelled, it incurs a 5% administrative management fee.
Inquiries will not be answered without the following information:
- Brand
- Model
- Month and year (of manufacture, not registration)
- Engine displacement
- Power
- Engine code
- Front axle weight
- Rear axle weight
This data is a starting point for the search for the right product; without it, complete identification of the vehicle is not possible.
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Please carefully read the terms of use and assembly instructions/notes before finalizing your order.
Assembly notes -> https://www.muelleseibach.es/content/6-notas-montaje
This page is dedicated exclusively to the end user, and is not intended for intermediaries or professionals in the sector.
How to buy.
You can make your purchase on our website easily, quickly, and intuitively. Below are the steps to follow.
1. Choose the products:
Select the product, add the quantity, click the "Add to Cart" button, and the item will be added to your Shopping Cart. Repeat this process as many times as necessary to add all the items you wish to purchase. To view your Shopping Cart, click the Shopping Cart link located in the header navigation bar. To continue, go to your Shopping Cart to view the added items and click the Checkout button.
2. Create an Account or Log In:
After pressing "Complete Order", the customer must identify themselves.
-New Customer: You must complete the information requested in the Registration Form, paying attention to all of it.
Creating an account allows you to access your current order status, order history, and registration details (which you can modify if needed). You can also download and print your invoices in PDF format and receive promotional offers and discounts. If you choose to place an order without registering, all your data will be deleted upon completion of the order and will not be stored in our database.
-Registered Customer: If you have already purchased or created your account, enter your username and password to proceed to the next step.
3. Shipping and payment methods:
In this step, you must choose your shipping and payment methods from those available. Not all shipping or payment options are always available. This depends on the product you choose, the total amount of your purchase, the destination, or other factors. It's possible that when you select a shipping method, some payment options may appear or disappear.
If you would like your order shipped to a different address than your billing address, you can create an additional shipping address in this step.
Payment methods.
All purchases made on www.muelleseibach.es incorporate the SSL Protocol which guarantees the integrity and confidentiality of the data provided in the process.
The available payment methods are as follows:
- Bank Transfer: The necessary details to make the payment will be sent to you at the end of your order.
- Credit card: The payment gateway is provided by Servired and is 100% secure. Security is guaranteed thanks to the SSL-based protocol, which allows data to travel encrypted across the network directly to the bank, without our company ever having access to it. Customers can shop with the peace of mind that no one can capture their data and use it fraudulently.
- Financing, in this case you will be referred to an external financial institution's website where they will instantly assess the feasibility of the transaction.
- Bizum: you can easily make the payment from your mobile device.
If you have a discount coupon or promotional code that we've sent you, now's the time to use it. Below the payment method, you'll see a section where you can enter it to apply the coupon's promotion.
Confirmation:
This part of the process shows you a summary of your entire purchase. You can confirm it or go back to modify some information, change the shipping address, change a product, etc.
If everything is okay, press Confirm Order to complete your purchase.
A window will then appear with the message: Your Order has been Processed! and an automated email will be sent to your email address.
In this window you will also find a link to view and save your order in PDF format; we recommend that you do so.
If you need any further clarification, you can use our contact form, or write us directly by email at info@muelleseibach.es.
Terms of sale
These terms and conditions, which establish the General Contract Conditions (hereinafter “the General Conditions”), apply to the sale of all products and services supplied through the website muelleseibach.es.
Therefore, the use of the services on the muelleseibach.es website by the user implies, in all cases, the user's acceptance of the General Terms and Conditions of Sale, as published by the company operating the muelleseibach.es website, at the time of the user's purchase order. For this reason, it is advisable that the user carefully read the General Terms and Conditions before making a purchase.
The company reserves the right to modify the contractual offer consisting of these general conditions and the list of products and prices, at any time, although such modifications will not be made with contracts already made by the user.
As previously stated, orders will be shipped via courier and will arrive at the customer's address provided within approximately five days of order confirmation, provided the products are marked as "in stock." If a product is not marked as "in stock," delivery times can be consulted.
Delays affecting the general population, strikes, epidemics, pandemics and similar events are not considered a cause for order cancellation.
This website is operated by Rodi Web Technology Services - FZCO with address at IFZA Business Park, PO Box 342001, Dubai, United Arab Emirates. Tax Registration Number:105327491400001
The order will be considered confirmed once the user has submitted the aforementioned order form to the company electronically and the payment has been credited.
If the product needs to be manufactured due to stock shortages, low demand, or any other unusual reason, it will be placed on a production backorder. During the production period, it is not possible to cancel the order for any reason.
Delivery will be made to the address provided, which may be different from your home address. It can be sent to your workplace or even to a third party as a gift. In all cases, the buyer or recipient must present an official identification document and sign the delivery note or invoice.
The customer is solely responsible for the accuracy of the data provided for delivery, and cannot hold the seller or the carrier responsible if the address is incorrect or the contact telephone number is not correct. The recipient must assume new shipping costs; if they do not assume this expense, their order will be canceled and refunded according to the return conditions.
Please pay special attention to any notes the carrier may leave. To help with this, we will send the UPS tracking number with each order, which the recipient should check in case there are any problems: incorrect address, delivery impossible, etc.
In this case, the delivery address can be modified or the data corrected through the UPS website. If this is not done, the merchandise will be held at the carrier's warehouse for 7 days. If the merchandise is not collected after this period, it will be returned to the warehouse, incurring return shipping costs that must be borne by the recipient.
The carrier does not make deliveries to public buildings (Boards, Courts, etc.) or post office boxes.
The delivery time is subject to availability in our warehouse, and is longer for items that need to be manufactured.
The estimated time is between 5 and 10 working days from receipt of the order, for products in stock.
If the product is not in stock, you will be notified of the production date. If you do not accept the deadline, you must notify us. If, once the product enters the manufacturing stage, the user wishes to cancel, there will be a 20% surcharge, regardless of the reason. Please remember that all B12 Kits (Prokit, Sportline, Prolift) are manufactured to order by a third party (Bilstein).
The buyer has 14 business days from receipt of the order to cancel the contract. All returns, regardless of the reason, must be made in their original packaging and condition. Return shipping costs are the responsibility of the buyer and include a 20% surcharge for material inspection, repackaging, restocking, and administrative processing. This clause applies only to end consumers; professionals or businesses do not have the option to withdraw from the contract.
This page does not sell individual kit parts such as shock absorbers or springs; they are always sold as a kit. Therefore, we advise you to check the notes for each product, as if you receive the kit and any of the components are not valid, you will have to return the entire kit, which may incur return shipping, handling, etc. costs.
Returns are not accepted if the customer has chosen the wrong model and the product has been handled to verify compatibility, nor are returns accepted if the material shows grease, etc. or any other defect, whether of the product or packaging.
Please refer to the assembly notes and if you have any questions, please contact us.
The product must be put on sale in its "new" condition, unless the product was received in poor condition and this was reported within 24 hours of receipt.
The return of defective products will be accepted at no cost to the user, following the procedure developed on our website, and provided that this circumstance is communicated within the period indicated above, with the exception of shipping costs.
The refund will be made against the same payment method used for the order, less the fees that Eibach imposes on returns, which is 20% of the total order amount for repackaging, handling and restorage.
In case of return due to customer refusal or repeated absence, incorrect address, etc., please note that return shipping costs are not the same as shipping costs, and that the repackaging fee will be 20% of the product price.
The return request must be made from your user panel within the established timeframe. Once accepted, you must print the return form and attach it to the product to be returned. The consumer must use the carrier they deem appropriate, and the sender is responsible for the merchandise until its arrival. We will indicate the return address of the merchandise depending on the warehouse of origin.
The consumer can make the return request through their user panel where they will be provided with a return slip that must be attached to the product for easy identification upon receipt.
No refund is accepted if the customer refuses to pay customs fees in VAT-exempt areas.
In summary:
For returns due to incompatibility caused by the company:
- Replacement is free of charge to the user (after verification of the collected material), returns of used, dirty material, material without all its components or without its original packaging will not be accepted.
For returns due to incompatibility caused by the user, such as repeated absences, incorrect delivery addresses, or incorrect product selection:
- A credit note will be issued, deducting shipping costs, return costs and 20% for reception, inspection, repackaging, restocking and administrative management.
muelleseibach.es guarantees the security and confidentiality of its communications with the user.
All payment transactions are carried out through a secure server, based on the 128-bit SSL standard, which guarantees the security and confidentiality of the data.
muelleseibach.es guarantees its products, under the legally established terms, for a period of 2 years from the date of delivery. However, it should be noted that, according to the Law on the Guarantee of Goods included in the Consolidated Text of the General Law for the Defense of Consumers and Users and other Complementary Laws, "The Law applies to durable goods, perishable products, and food products, although, in this case, the very nature of the goods limits or modifies its application."
Defects caused by negligence, misuse or improper handling, or materials subject to wear and tear from normal use, will be excluded from the warranty.
When the use of the warranty is justified, the option will be repair, replacement of the item, price reduction or refund, in accordance with the legally established terms.
The guarantee will lose its value in the following cases:
* The purchase invoice is modified, altered, or replaced.
* If the guaranteed product is tampered with or repaired.
* If you do not have the purchase invoice.
To make use of the warranty, it is essential to present the purchase invoice.
The buyer has a period of two months from the date they became aware of the lack of conformity with the product to inform the seller.
If your product has a nonconformity regarding the height mentioned, you must request a form that you must complete and fill out.
Height discrepancy is not understood if the chosen model is not suitable for the vehicle.
Additional notes.
All photographs on this website are generic photographs and may not correspond to the actual product.
a) Stabilizer bars: can be sold individually (front only) or as a kit (front+rear), this is indicated in the product description with the diameters of both bars, if only one diameter is shown this will correspond to the front bar (the only one supplied).
b) Spacer kit: A kit includes 2 spacers (1 axle). The description will indicate whether these come with bolts, nuts, or studs, or if these must be purchased separately. Special attention should be paid to the vehicle's year and the dimensions of the corresponding hub.
c) Springs: To comply with the indicated lowering requirements, the axle weight distribution specified in the vehicle's technical data sheet must be respected. Just because a spring fits the vehicle does not mean it is suitable; therefore, the lowering requirements specified in the description are only valid for the indicated weights. Likewise, these heights are for vehicles with standard bodywork. For vehicles equipped with sport bodywork (S-line, M-pack, etc.), the lowering already specified by the sport option must be subtracted from the indicated lowering requirement.
Some brands specify the color in which the springs must be supplied, for example Alfa Romeo, Abarth, and Porsche. Therefore, a spring from the Prokit range isn't always black, and a spring from the Sportline range isn't always red. They are marketed according to each manufacturer's requirements.
The spring kit will have as many as the vehicle originally had, that is, 2 units (front axle) for vehicles with rear adjustment by torsion bar or air suspension and 4 springs for the rest of the vehicles.
Pay particular attention to the notes for VAG platform vehicles if they have variants for rigid or independent axles or different steering knuckle diameters. Consult if in doubt.
Approvals.
The products sold on this website have TUV approval, which users can download directly from the German website or request from us via email. Since January 2013, all modifications to the suspension system must be approved through a technical project submitted electronically to the vehicle inspection station (ITV).
However, each autonomous community has its own vehicle inspection (ITV) concession and they do not apply the law equally, so we advise you to check with your usual station about the requirements that apply at that time.
